FAQ

1. What is virtual mental health counseling?

​Virtual counseling (also known as teletherapy or online therapy) is mental health support delivered through secure video or phone sessions. It allows you to connect with licensed therapists from the comfort and privacy of your own home.

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2. Who are your therapists?

​Our therapists are licensed mental health professionals (LMHC) with diverse backgrounds and specialties. Each therapist undergoes rigorous vetting and ongoing training to ensure high-quality care.

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3. What issues do you need help with?

​We offer support for a wide range of concerns, including:

• Anxiety and depression

• Stress and burnout

• Trauma and PTSD

• Relationship and family issues

• Grief and loss

• Life transitions

• Self-esteem and identity

• And more

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4. How do I schedule my first appointment?

​You can book your first appointment through our contact form, or by calling us directly at 646-656-0164. We’ll guide you through a quick intake process and match you with a therapist who fits your needs.

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5. Do you accept insurance?

​Yes! We are in-network with several major insurance providers. Please visit our Insurance & Rates page for a full list or contact us to verify your coverage. We also offer private pay options and sliding scale rates.

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6. Is virtual therapy as effective as in-person therapy?

​Yes. Research shows that virtual therapy can be just as effective as in-person sessions for many mental health concerns. Many clients find it more convenient, accessible, and flexible for their schedules.

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7. What technology do I need?

​All you need is a smartphone, tablet, or computer with a camera and an internet connection. Sessions are conducted on secure, HIPAA-compliant platforms to protect your privacy.

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8. Is my information confidential?

Absolutely. We take your privacy seriously. All sessions are encrypted and comply with HIPAA standards. Your personal and clinical information will never be shared without your consent, except where legally required.

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9. How long are sessions, and how often do I need to attend?

​Sessions typically last 45–60 minutes. Frequency depends on your individual needs—some clients attend weekly, while others may choose biweekly or monthly sessions.

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10. Can I switch therapists if it’s not a good fit?

​Of course. A strong therapeutic relationship is key. If you feel like your therapist isn't the right match, just let us know, and we’ll help you transition to someone else who may be a better fit.

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11. Do you offer therapy for children or teens?

​Yes, we have therapists who specialize in working with children, adolescents, and families. Parental involvement and consent are required for minors under 18.

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12. Can I get a letter for work, school, or travel?

​Yes, depending on your needs and the clinical judgment of your therapist, we may provide documentation such as letters for accommodations, medical leave, or emotional support animals (ESAs).